Ha Noi to pilot public administrative service center
VGP - The Ha Noi People’s Committee has proposed to pilot a public administrative service center to improve public administrative services for people and businesses.
A piloted public administrative service center at Hang Ma ward, Hoan Diem district, Ha Noi
The center will operate basing on the city's Administrative Procedure Information System, which will be connected to the National Public Service Portal, national databases, specialized databases, and shared platform systems.
The center will accept administrative applications from any location in Ha Noi, helping to reduce the number of single-window administrative service points and innovate the submission of administrative applications and processing of administrative procedures, thus contributing to cutting costs and processing time.
The establishment of the center will reduce the number of single-window offices from 673 to 30 branches and decrease the number of civil servants handling administrative procedures from 2,768 to 184, according to the municipal People's Committee.
It is expected to ensure citizens can access public services within a 30-minute travel radius or no more than 5 km, with 24/7 service availability.
Ha Noi will be the first locality to pilot the project as directed by the Prime Minister.
Earlier, Ha Noi deployed the iHaNoi app that is set to enhance online interactions between citizens, businesses, and local authorities on the digital environment.
The initiative is part of Project 06, which will develop population data, identification, and e-authentication applications by 2030, in line with Prime Minister Pham Minh Chinh's directives for Ha Noi's digital transformation.
It aims to enhance transparency and increase the participation of citizens and businesses, thereby strengthening public trust in the municipal authorities.
Ha Noi strives to be a leading locality of digital government, economy, society, and citizens, towards building a civilized and modern capital city and maintaining high rankings in the Public Administration Reform (PAR) Index and the SIPAS.
Speed up administrative reform
Over the past years, all-level authorities in Hanoi have paid attention to administrative reform, aiming to remove legal bottlenecks and streamline procedures, thus spurring local comprehensive economic development.
However, limitations still remain in administrative reform, adversely affecting the city's business environment and development indicators.
Specifically, its Provincial Competitiveness Index (PCI) has seen a steady decline, from the 10th place in 2021 to the 18th in 2022, and then to the 28th out of the 63 provinces and cities last year.
Meanwhile, its Satisfaction Index of Public Administration Services (SIPAS) remains average nationally, ranking 21st.
To raise the quality of administrative procedure resolution in Ha Noi and reinforce its status as the political and economic center of the country, the Prime Minister has made relevant instructions.
According to the Government Office's Notice No. 323/TB-VPCP dated July 15, 2024, the Prime Minister asked the city to focus on refining mechanisms and policies, improving its investment and business environment, improving competitiveness, and reviewing review, reducing, and simplifying administrative procedures related to investment, production, business, and citizens' daily lives.
The aim is to eliminate or streamline at least half of the existing regulations and administrative procedures, while cutting compliance costs by at least 50 percent.
The Government leader urged the municipal People's Committee to establish a pilot model for a one-stop public administration service center under its management./.
